Connect

Infrastructure | App Support

Comprehensive Support

Keep your IT infrastructure running smoothly, securely, and efficiently with our comprehensive support services. From provisioning and configuring Linux or Windows servers to proactive performance monitoring and security hardening, we ensure maximum uptime and protection. Strengthen your network with expert LAN/WAN design, VPN setup, and 24/7 monitoring, while optimizing bandwidth and enforcing QoS policies. Empower your team with reliable desktop support—standardized workstation imaging, multi-tier helpdesk, and full device lifecycle management. Finally, streamline your critical applications through seamless deployment, ongoing maintenance, and robust performance monitoring, so you can focus on growing your business.

Provisioning & Management

  • Provisioning & Configuration: Build and configure Linux (Ubuntu, CentOS) or Windows Server environments to your exact specifications
  • Performance Monitoring & Tuning: Proactive resource monitoring, load-balancing, and database optimizations to maximize uptime
  • Security & Patching: Regular OS and software updates, vulnerability scans, firewall hardening, and intrusion detection

Design & Operations

  • Design & Deployment: LAN/WAN planning, VLAN segmentation, and VPN setup for secure remote access
  • Troubleshooting & Maintenance: 24/7 monitoring of routers, switches, and wireless access points; rapid incident response
  • Bandwidth Management: Traffic shaping, QoS policies, and capacity planning to ensure consistent performance

Help Desk

We take the day‐to‐day IT burden off your plate by proactively monitoring and maintaining your servers, workstations, and cloud services—so hardware never slows you down and software stays up to date. Our network‐security specialists lock down your perimeter with firewalls, intrusion detection, and regular vulnerability assessments, ensuring that malware and unauthorized access never threaten your data. When issues do arise—whether a user can’t connect, an application misbehaves, or you simply need expert guidance—our helpdesk and on-site technicians are standing by with guaranteed rapid response and clear, jargon-free communication. By combining preventative maintenance, rock-solid security, and friendly, knowledgeable support, we empower your team to stay productive and nimble—letting you concentrate on growing your business rather than wrestling with IT headaches.

App Management

  • Deployment & Configuration: Install and configure business-critical applications (ERP, CRM, custom PHP/Node.js apps)
  • Ongoing Updates & Maintenance: Scheduled upgrades, hotfix deployment, and version control integration
  • Performance & Reliability: Application performance monitoring (APM), logging, and disaster recovery planning

Desktop Support

  • Workstation Setup & Imaging: Standardized PC/Mac provisioning, OS imaging, and software roll-outs
  • Helpdesk & Troubleshooting: Tier-1 through Tier-3 support for hardware, OS, and application issues
  • Device Lifecycle Management: Asset tracking, patch management, and secure decommissioning